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Shipping + Returns

SHIPPING

We offer FREE standard shipping on all US orders of $150 or more with code "FREESHIP".

Orders are processed and shipped within 1 – 2 business days of purchase. All shipments include a tracking number, which will be emailed to you when your order ships. Once your order has been processed, the average standard shipping times are as follows:

  • USA: 3 – 5 business days
  • Mexico + Canada: 5 – 10 business days
  • International: 10 – 15 business days 

Express shipping is also available for orders within the US. 


CUSTOMS, DUTIES, TAXES

The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient. These government-imposed charges vary greatly from country to country; please contact your local customs office for more information.


RETURNS

If you are not 100% satisfied with your purchase you may return it to us for a full refund. Please send an email with your order number to orders@hewn-goods.com within 14 days of receiving your order. All returned items must be unused, in the condition you received them, and in their original packaging. Buyer is responsible for return shipping. Original shipping and processing charges are not refundable.