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FAQ

Where can I find your products in stores?

You can find a list of retailers who carry our products on our Stockists page.

 

Do you ship internationally?

Yes, we ship all over the world. For more information, please review our Shipping + Returns page.

 

When will I get my order?

Please refer to our Shipping + Returns page for more information.

 

Do you offer overnight or express shipping?

At this time, we do not offer overnight or express shipping. 

 

Where are your products made?

All of our products are currently made in the US. Supporting American manufacturers is a priority for us, however, we will work with non-domestic vendors if we feel that quality may be sacrificed or manufacturing capabilities may be stronger elsewhere. When doing so we will always prioritize fair-trade manufacturers whenever possible.

 

What is your return/exchange policy?

You can view our return policy here.

 

How do I stock your products?

Thank you for your interest! Please email wholesale@hewn-goods.com if you would like any information regarding stocking our products. You can also submit an application for a wholesale account here.

 

How do I care for my brass items?

All of our brass items are sealed to protect the finish and to minimize discoloration, however, they may begin to patina over time. If you notice this happening, simply polish your item with a polishing cloth or compound to return it to its original finish.