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FAQ

Do you ship internationally?

Yes, we ship all over the world. For more information, please review our Shipping + Returns page.

 

When will I get my order?

Please refer to our Shipping + Returns page for more information.

 

Do you offer overnight or express shipping?

Yes, we offer UPS 2nd Day Air and UPS Next Day in addition to our Standard Shipping (USPS First Class or Priority Mail).

 

Where are your products made?

All of our products are currently made in the US. Supporting American manufacturers is a priority for us, however, we will work with non-domestic vendors if manufacturing capabilities are not available in the US or are stronger elsewhere. When doing so we will always prioritize fair-trade manufacturers whenever possible.

 

What is your return/exchange policy?

You can view our return policy here.

 

How do I stock your products?

Thank you for your interest in our products! Please contact us at wholesale@hewn-goods.com for a buyer's pack and information on our wholesale program or submit an application for a wholesale account.

 

How do I care for my items?

BRASS
Our brass bottle openers are sealed to protect the finish and to minimize discoloration.

Our brass incense burners are uncoated and will develop a naturally darker patina over time. Regular light polishing with an appropriate metal cleaner will maintain the original finish. We recommend Cape Cod® Metal Polishing Cloths, which you can purchase here.

WOOD
Hand wash only and do not allow the board to sit in water. Oil regularly with a food-safe oil to prolong the life of the board.

LINEN
Machine wash cold, tumble dry low or line dry. Iron the reverse side (print side down) on high with steam while the towel is still damp. Linen becomes softer and more absorbent with time and use.

CANDLES
BURNING INSTRUCTIONS: To get the most out of your candle, always trim the wick to 1/4" before burning. Burn for 2 – 4 hours for the first burn, or until the melt pool reaches the edges of the tumbler. Never burn for more than 4 hours. Keep the wick centered and the wax pool free from wick trimmings and other debris.

CAUTION: Never leave a burning candle unattended. Never burn in reach of children or pets. Keep candle out of drafts and away from flammable materials. Burn on a stable, heat-resistant surface.

HOW TO CLEAN YOUR TUMBLER FOR REUSE: When there is about 1/4" of wax remaining, place your tumbler in the freezer for several hours or until the wax is frozen. Remove the tumbler from the freezer and gently break up the wax with a butter knife. Discard the wax and thoroughly wash the tumbler with hot water and soap or in the dishwasher to remove any residue.